things things wrong nabc letter chitra divakaruni exemplifies things wrong understand managing event scale trivial volunteers repeat volunteers arduous task cool hope letter chitra helps improving festival turn finger pointing exercise -------------------------------------------------------------------------------------------------------------------------- dear nabc organizers inviting speaker performer nabc huge event imagine managed organize large scale convention successfully congratulations enjoyed events enjoyed literary events interest main stage events goutam dutta working hard make happen literary seminar discussions audience high quality care hospitality terms airport rides hotel timely honorarium hard arrange share negative experience had--and write hope pointed organizers happen part packet letter hospitality committee meals floor manhattan center saturday morning event hammerstein goutam dutta told speakers lunch treated rudely women charge told coming meals referred rudely goutam mentioned event embarrassing speakers made feel sneaked free meal entitled left meal hotel speakers mohua literary organizers requested program start minutes managed food putting insults imagine felt kind bhikhiri biyebari years events country abroad treated remember long time nabc volunteers organizers worked tirelessly scenes make things happen hundreds performers speakers event interact directly experience warmth sincerity volunteers organizers impact guests deal directly women meal room remind importance do--and effect guest's memories wonderful nabc chitra divakaruni 