I agree that some companies lack of customer service I have had a similar problem with NJPA (New Jersey Puja Association): I have not been happy with a lot of things about that organization especially in specifying the ticket prices on the flyers and website at the time of events. I have tried to contribute some ideas and suggestions and for some distorted reason I have been ignored. Therefore, I have decided to have my life membership money ($150) back. For the few weeks I have contaced the executive committee, including the president to kindly ask them to issue me refund, I even gave them my full explanation and still no response. As a member/consumer, if I am not happy with the services a business provide and I paid bid amount of money to meet those expectations, then I have the right to receive my refund. i may not be the first or the last person to complain about the characteristics of NJPA, but for telling this story in public is because this how I strongly feel and I want everyone to know what I went through. What do I have to do to get my money back? Complain to the State? Do I have any other choice? Please feel free to make any suggestions.